Repair, diagnosis and maintenance of your Ford vehicle
When your Ford vehicle was manufactured, it was assigned a unique number (the Vehicle Identification Number or "VIN" ). From the VIN, Ford can obtain certain information about your vehicle, including the model and age of the vehicle, the software used in it and its technical specifications.
In order to diagnose, analyse, repair or service your vehicle, the technician performing the work must process the VIN and certain diagnostic data and information about the current condition of your vehicle (e.g. which software versions are currently in use, current mileage , etc .).
This information is transmitted to a system operated by Ford to provide technicians diagnosing your vehicle with accurate repair, maintenance and diagnostic information specific to your vehicle (e.g. wiring diagrams and vehicle software updates) and in the To be able to provide warranty and goodwill work performed on it in the past, as well as diagnostics, which make it easier for you to diagnose, repair or service your vehicle and enable you to document your work accordingly.
In order to enable the most comprehensive diagnostics possible for your vehicle, information about warranty and goodwill work carried out on your vehicle as well as diagnostic data is linked to the VIN of your vehicle. This information is transferred to and stored in the Ford system so that Ford (or a third party authorized by Ford to use the system in this way) can provide information about past repairs or other services to any dealer or repair shop anywhere in the world that is responsible for diagnosing or repairing problems .Carry out repairs to your vehicle.
Ford also uses the information stored in the system to diagnose or repair your vehicle, for warranty, guarantee and goodwill management and for the administration of similar products and services, for product safety and research and development purposes and to enable compliance with legal obligations , to which Ford is subject.
In addition to sharing information in the ways described above, Ford also reserves the right to share this information in the following ways:
- to Ford group companies for research and development and analytical purposes and/or
- to Ford group companies and/or third parties to the extent that Ford deems it necessary to comply with legal or regulatory obligations or otherwise to protect the rights of Ford, other Ford group companies or the rights of third parties.
Ford reserves the right to combine your personal data and using automated decision-making processes for the above purposes and:
- to review, develop and improve products, processes, services and marketing strategies;
- to personalize communications and products from Ford and services provided to you;
- to keep your personal data up to date;
- to improve customer understanding; and
- to administer and improve Ford's business relationship with you.
This can be, for example, gaining insights for optimizing sales strategies, assessing the effectiveness of marketing measures and customer care by Ford, conducting market analyzes and identifying products or services that may be of interest to you, and contacting you to let you know.
In certain cases, automated decisions made by Ford may have legal or similar effects on you. However, Ford only makes automated decisions of this type if:
- the decisions are necessary for the performance or entering into a contract with you;
- the decisions are permitted by law; or
- You have consented to Ford's use of automated decision-making processes.
In certain circumstances, you can object to the use of automated decision-making processes or ask that an individual review automated decisions.
Data Collection from Other Sources